ISG is the undisputed leader in enterprise technology sourcing. In addition to robust consulting services, it offers several SaaS platforms for researching, comparing, and managing vendor relationships. When the firm wanted to merge their various platforms into one mega-offering, it tapped Thinkso to streamline and modernize the new GUI. We put our user experience chops to work on an intuitive interface that organizes large volumes of complex tasks and information and helps users build logical mental models so they can work across the various tools. The new platform was easier for ISG clients to use and, for the first time, gave the firm an interface that truly reflected their technological prowess.
The redesigned ISG ProBenchmark dashboard helps enterprise technology buyers quickly review and manage large portfolios of vendor agreements. Important deal information is surfaced upfront, while bulk actions and sharing tools make it easy for teams to collaborate before moving into detailed benchmarking and analysis.
Each deal can contain multiple service towers and hundreds of data points. Rather than separating tower information across multiple pages, we consolidated related content into a single-page experience with jump links for quick navigation. Collapsible navigation and results panels also give users more control over their workspace, helping them focus on the data they’re actively reviewing.
The redesigned Executive Insights experience helps users navigate large volumes of market intelligence, provider data, and benchmarking information with greater ease. Streamlined navigation, consolidated page structures, and more focused data presentations reduce cognitive load while making key insights easier to discover, compare, and analyze.